Where we ship
We ship within the United States only. We are not able to send orders to addresses outside the US at this time, including PO boxes outside our carrier's range.
How long it takes
Delivery timing depends on the item, stock availability and destination. In-stock standard ornaments fulfilled from our US inventory, including Amazon fulfillment centers, may arrive in 2-4 business days. Personalized or made-to-order items require preparation before dispatch; please allow approximately 4-10 business days overall. These are estimates, not guaranteed delivery dates. Business days exclude weekends and public holidays. We will email tracking information when your order ships.
Where orders ship from
Our wood ornaments are made in Vietnam or the USA, depending on the item and production batch, using laser-cut plywood and full-color UV printing. Ceramic and glass ornaments are manufactured in China. Standard ornaments are held in inventory at Amazon fulfillment centers in the United States. Most orders ship from this US-held inventory. If an item is unavailable there, we use a fulfillment workshop in the United States to fulfill the order. Personalized items are prepared with the details you submit before dispatch.
Shipping costs
Shipping is free on every order within the United States, with no minimum purchase.
Every ornament arrives in a ready gift box with the hanging cord already tied on, so it can be handed over exactly as it is.
Returns
You can request a return of a standard, non-personalized item within 30 days of delivery, including standard designs produced after an order is placed. Personalized items cannot be returned because of a change of mind, but are eligible for a replacement or refund if they arrive damaged, misprinted or incorrect.
Return postage is paid by the buyer. The cost of sending the item back to us is not refunded, and the original shipping charge is not refunded either. You get back what you paid for the item itself.
To start a return, email hello@marlowood.com with your order number and tell us what went wrong. We will reply with the return address and what to do next. Please wait for that reply before posting anything back, so your parcel does not go astray.
Items should come back in the condition they arrived in, with the hanging cord still attached and in the gift box they came in. Hold on to the packaging until you are sure you are keeping it.
Damaged, faulty or wrong item
This one is on us, not on you. If your ornament arrives damaged, or the wrong design turns up, email hello@marlowood.com with a photo and your order number. We will put it right, and you will not be asked to pay return postage in that case.
Still have a question?
Our FAQ covers materials, sizes and care. Anything else, email hello@marlowood.com and we will get back to you within one business day.
For the return address, eligibility conditions and refund processing times, see our Refund policy.